F.A.Q. Sales

Frequent questions: :

• Where can I download the catalogue?

You can download the catalogue in the downloads section

• How can I find my price?

You can obtain our prices by contacting our sales department. Simply complete the form at the bottom of the page or call +33 (0)4 78 66 63 60.

• I need certificate XXX… ?

You can access certificates here or in the downloads section of the Home page.

• Certificate XXX cannot be downloaded on your site, what can you do?/strong>

You can contact the sales department on +33 (0)4 78 66 63 63 or the marketing department on +33 (0)4 78 66 69 50.

• I would like to obtain a product definition, what do I do?

You will find the product you need by using our product calculator, which can be found here or in the calculator section of the Home page.

You can also contact our sales department by filling in the form at the bottom of the page or calling +33 (0)4 78 66 63 60.

• Could you give me a lead-time for a product?

You can find out the lead-time for a product by contacting our sales department. Simply fill in the form at the bottom of the page or call +33 (0)4 78 66 63 60.

• Could you give me a lead-time for my current order?

To know the state of progress or the lead-time for an order, simply contact our customer service by e-mail (serviceclient@slat.fr) or by telephone on +33 (0)4 78 66 63 60.

• I’m looking for a photo of a product

Photos of our products can be viewed and downloaded in the Products tab. Simply select the range corresponding to the product of your choice.

• I need documentation regarding a product

Product Sheets, Datasheets and PEP sheets can be downloaded from the Products tab. Simply select the range corresponding to the product of your choice. You will also find documentation regarding products in the downloads section of the Home page.

• I need to send back a faulty product

You can access the customer service area of our site here or from the Support / customer service – RMA tab. You an also request an RMA number by contacting the customer service by e-mail (serviceclient@slat.fr) or by telephone on +33 (0)4 78 66 63 60.

• Who are your distributors ?

The list of our distributors is accessible in the Products / Distributor partners tab. For more information regarding our distributors you can contact our sales department by filling out the form at the bottom of the page or by telephoning +33 (0)4 78 66 63 60.

• How do if my package is damaged upon receipt?
VISIBLE DAMAGE

– Do not sign any release to the delivering carrier before checking the condition of goods.

– WRITE AND SIGN OF CLEAR AND PRECISE RESERVES describing the nature and extent of damage on the transport document or delivery receipt.

example:

damaged or torn cardboard cover bent or broken circuit board

– CONFIRM THOSE RESERVES BY REGISTERED MAIL WITH ACKNOWLEDGMENT, NOT LATER THAN 24 HOURS of receipt, THE CARRIER WHO HAS MADE DELIVERY.

NO VISIBLE DAMAGE

– Caring for KEEP COPIES of any documents of goods delivery.

-CONTACT IN 3 DAYS (for carriage in France) and

WITHIN 7 DAYS after delivery (Intemational regime) a letter with ACKNOWLEDGMENT TO CARRIER WHO HAS MADE DELIVERY.

SAMPLE LETTER

Subject: Delivery of damage …

Letter with acknowledment

Dear

Dated …, you gave us … (specify the nature of goods) ordered from our supplier, the company … (name and address).

In accordance with Article L133-3 of the Commercial Code, we confirm our reservations receiver had issued the delivery order, namely: … (specify the damage).

Your responsibility is clearly committed, please kindly take all measures.